Getting help
Are you available 24/7 for emergencies?
Yes. United Water Restoration Group of Central Florida answers the phone and dispatches crews 24 hours a day, 7 days a week, including holidays. Water, fire, and sewage emergencies get worse by the hour, so we never make you wait for morning.
What should I do right after discovering damage?
Call us first at (352) 507-4302 - we will walk you through the immediate steps. If it is safe: shut off the water source, keep people away from the damage, and take a few photos. Avoid running fans over sewage or mold.
What do Category 1, 2 and 3 water mean?
It is how the restoration standard, ANSI/IICRC S500, sorts water by how contaminated it is. Category 1 comes from a sanitary source, Category 2 carries enough contamination to make someone ill, and Category 3 is grossly contaminated. The category - not the amount of water - decides what can be dried and what has to be removed.
Is mold certain after water damage?
No, but the window is short. EPA guidance is that wet material dried inside the first 24 to 48 hours will in most cases not grow mold. What matters is how quickly everything wet is found and dried, including the parts you cannot see.
Insurance & cost
Do you assist with insurance claims?
Yes. We photograph and document all damage, prepare the reports your insurance company needs, and communicate directly with your adjuster. We work with every insurance provider.
What should I photograph before anything is moved?
Wide shots of each affected room, close-ups of damaged materials and belongings, and the source if you can see it safely. Take them before anything is moved or thrown away. We document everything ourselves as well, but your photos of the scene before work started are worth having.
How do you determine the cost?
Pricing follows the same industry-standard estimating software insurance companies use, so our scope and their expectations line up. You see the estimate before work begins - no surprises.
Credentials
Are you licensed and insured?
Yes. United Water Restoration Group of Central Florida is fully licensed and insured, and our technicians hold IICRC certifications - the industry standard for restoration work.
The work
Will I need to leave my property during restoration?
Usually not. For most water and mold jobs we contain the work area so your family can stay home. For major fire damage or large-scale work, we will tell you honestly if temporary relocation is safer.
How long does the restoration process take?
Small water losses often dry in 3-5 days. Larger jobs with reconstruction can take several weeks. After our first assessment you get a clear timeline, and we update you as work progresses.
Can you help prevent mold after water damage?
Yes - that is exactly why fast, professional drying matters. We dry structures to verified standards and apply antimicrobial treatment where needed, which stops mold before it starts.
How do you know when the property is actually dry?
By measuring, not by looking. Materials can feel dry on the surface while the cavity behind them is still wet, so we take moisture readings against a dry standard elsewhere in the building and keep drying until the wet materials match it. The readings are logged, which is also what your adjuster wants to see.
Why do the fans and dehumidifiers need to run for days?
Air movers lift moisture out of materials and into the air; the dehumidifier pulls it out of the air. That exchange only works while both are running. Switching them off early leaves water inside the walls and floor, which is the situation that grows mold.
Do you repair the damage, or only dry it out?
Both. Mitigation stops the damage spreading and dries the structure; reconstruction puts back what had to be removed - drywall, flooring, cabinetry, paint. Keeping it under one roof means nobody is waiting on a second contractor to schedule.
No question matches that. Call 352-507-4302 and ask us directly.
